if you have a consumer complaint, call us at 1-888-5- helps-u. yes, finally, but the paperwork had gotten lost she might still be responsible >> thank you. >>> well, one week after -- >> gas prices have fallen below $4 a gallon on average in california. aaa says it's now 3.97 a gallon for regular. many parts of the bay area it's still above $4 a gallon but the price is coming down. gas prices in the northeast have risen because of service disruptions caused by superstorm sandy. they have gone up three cents a gallon in new york, 7 cents in new jersey. and long lines at gas stations again today in new jersey. lines early this morning were several blocks long rationing remains in effect in a dozen counties. drivers with odd numbered license plates were allowed to gas up today. >>> well, one week after sandy slammed the northeast, many in the northeast are struggling with no power, flooded homes, frigid temperatures. cbs reporter alison harmelin is in the hard hit staten island with the latest developments. >>> reporter: commuters waited in long lin